Frequently Asked Questions
Everything you need to know about our ergonomic tools and ordering process.
What makes The Pencil Grip different from standard grips?
Our grips are designed by educational therapists and are ergonomically shaped to provide comfort while training the hand to rest in the proper 'tripod' position, reducing fatigue and improving control.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Shipping times vary by location, but most domestic customers receive their packages within 3-7 business days.
Do you offer international shipping?
Yes, we ship our products worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and weight of the order.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the items in their original packaging for a full refund, excluding shipping costs.
Are your products safe for children?
Absolutely. All of our products are non-toxic, latex-free, and comply with safety standards to ensure they are safe for use in schools and homes.
Do you offer bulk discounts for schools or clinics?
Yes, we provide special pricing for educators, therapists, and large-volume orders. Please contact our support team or visit our wholesale page for more information.